Sandeep Narayan, a passenger, posted on a Facebook forum: “Beware of parking fee scams in Metro stations. This example is of Byappanahalli Metro bike parking. When you are about to leave the station, the ticket issuer will look at your ticket, make a mental calculation and ask you to pay Rs 30 or Rs 40 or more. I too kept paying these amounts when one day I had a doubt and asked him to print the ticket. And to my shock, the amount I had to pay for 3 hours and 3 mins was only Rs 15. So basically, they are charging a minimum of 100% extra to each and every motorist, and pocketing the unaccounted money.”
Amith Pallavoor, another commuter, shared on Facebook: “The parking attendant at RR Nagar Metro station insists we do not lock our vehicles while parking. He threatens and abuses people who refuse to do so. You can look at the state of roads next to the station. I have raised this issue with Metro. I’m yet to hear from them. There is nothing called governance in Karnataka.”
Responding to the complaints, a senior BMRCL official said: “We are taking action against errant contractors based on complaints. We have also decided to display uniform parking fee boards. Users should insist on a bill while paying parking fee.”
Some passengers said BMRCL should facilitate a smart card-based parking fee system. “BMRCL should launch National Common Mobility Card (NCMC) without further delay. A passenger should be able to pay Metro travel fare as well as parking fee through a single smart card. The same card should be used to pay BMTC bus fares too,” said K Rajesh, a Metro passenger.
However, BMRCL officials said it will take some time to integrate Metro smart cards for paying parking fee.
Charges at stations
For two-wheelers, parking fee at Metro stations is Rs 15 for the first four hours and Rs 5 for every additional hour. The maximum charge is Rs 30 per day. For cars, it is Rs 30 (first four hours) and Rs 10 per subsequent hour and the maximum is Rs 60 per day. For cycles, it is Rs 1 per hour and a maximum of Rs 10 a day.
BMRCL has urged commuters to contact toll-free helpline (1800-425-12345) or 080-25191091 in case of complaints against parking contractors.